NUSATRIP: ONLINE TRAVEL AGENCY UNTUK PENERBANGAN, HOTEL, PERJALANAN KORPORASI, DAN DISTRIBUSI REGIONAL

NusaTrip is an online travel agency that provides airline-ticket and hotel-reservation services for individual and corporate travellers.

The current NusaTrip website displays copyright 2026 and identifies PT Tunas Sukses Mandiri as the Indonesian operating entity.

The group structure is more complex than the consumer-facing brand. United States securities filings state that Nusatrip International Pte. Ltd. owns 99.96 percent of PT Tunas Sukses Mandiri. NusaTrip Incorporated, a Nevada company, became the holding company for the travel-agency group after a reorganisation.

NusaTrip Incorporated completed an initial public offering in August 2025 and trades on the Nasdaq Capital Market under ticker NUTR.

The listed parent is distinct from the Indonesian booking operator. A traveller buying through the Indonesian website generally needs to know which entity issues the invoice, collects payment, processes personal data and handles the booking.

NusaTrip should therefore be mapped as:

• NusaTrip as the consumer and regional travel brand;
• PT Tunas Sukses Mandiri as the Indonesian online-ticketing and reservation company;
• Nusatrip International Pte. Ltd. as an intermediate Singapore holding and operating company;
• NusaTrip Incorporated as the Nasdaq-listed parent;
• Society Pass Incorporated as the ultimate holding company disclosed in the relevant filings;
• and airlines, hotels, payment providers and acquired travel agencies as separate counterparties.

NusaTrip is not itself an airline, hotel, immigration authority, airport, insurer or payment network. It acts as an online intermediary and travel distributor.

Flight booking

NusaTrip offers domestic and international flight search and booking.

The platform states that it connects travellers with more than five hundred airlines. This is a company claim and may refer to direct, global-distribution-system, consolidator or partner inventory.

A flight booking can involve:

• airline inventory;
• fare rules;
• airport taxes;
• baggage;
• seat selection;
• schedule;
• payment;
• ticket issuance;
• and post-booking support.

The displayed price can change before ticket issuance because airline inventory is dynamic.

A successful payment is not always identical to a successfully issued ticket. The traveller should wait for the e-ticket number and verify it through the airline.

The name on the ticket must match the travel document.

International flights may require passport validity, visa, transit permission, return ticket, vaccination or other documents. NusaTrip can provide information, but the traveller remains responsible for entry requirements.

Fare rules

Each fare has its own cancellation, reschedule, refund, baggage and no-show conditions.

A low promotional fare may be non-refundable and non-changeable.

A flexible fare may still have:

• airline fee;
• fare difference;
• agency fee;
• tax adjustment;
• and deadline.

Traveller should inspect fare conditions before paying.

Do not assume that one airline’s policy applies to another airline or route.

When a booking contains multiple airlines, each segment can have different conditions.

A schedule change by the airline can create options for rescheduling or refund, but the exact remedy depends on the airline and ticket.

The NusaTrip support channel may facilitate the request, while the airline remains the transport provider and often controls approval.

Flight disruptions

Flight cancellation, delay, diversion and missed connection can occur because of weather, airport operations, crew, technical issues, airspace restrictions or airline decisions.

NusaTrip does not control aircraft operations.

The traveller should distinguish:

• agency confirmation;
• airline confirmation;
• airport information;
• and government travel rules.

For an urgent disruption, contact both the airline and NusaTrip.

A ticket involving separate bookings can create self-transfer risk. The second airline may not protect the connection.

Travel insurance, accommodation and replacement tickets are not automatically included.

Corporate travellers need an escalation channel outside normal business hours.

Hotel booking

NusaTrip provides hotel inventory in Indonesia and other countries.

The platform’s public description states that it provides information, prices, availability and booking services for hotels.

Hotel inventory can come from:

• direct hotel agreements;
• wholesalers;
• bedbanks;
• regional suppliers;
• and other distribution partners.

The traveller needs to verify:

• room type;
• occupancy;
• bed;
• meal;
• tax;
• service charge;
• deposit;
• cancellation;
• and check-in requirements.

A room photograph may represent a category rather than the exact room.

Special requests such as connecting rooms, high floors, smoking preference or early check-in are not guaranteed unless confirmed.

The hotel can require an identity document and security deposit at check-in.

Hotel cancellation

Hotel cancellation conditions can be free, partially refundable or non-refundable.

The deadline can use the hotel’s local time.

A booking cancelled after the deadline may be charged one night or the full amount.

A no-show can lose the entire booking.

The traveller should keep the booking voucher and cancellation confirmation.

When a hotel closes, overbooks or cannot honour the booking, NusaTrip may assist with an alternative or refund, but the remedy depends on supplier confirmation and contract.

Price differences for replacement accommodation need written approval.

A refund submitted by the OTA can remain pending until the supplier or bank completes processing.

Corporate travel

NusaTrip historically serves both retail and corporate customers.

Corporate travel can include:

• flight booking;
• hotel booking;
• travel policy;
• approval;
• reporting;
• invoicing;
• account management;
• and traveller support.

A company should request:

• legal entity;
• service fee;
• credit term;
• transaction fee;
• refund handling;
• emergency assistance;
• duty of care;
• and data reporting.

Traveller profiles may contain passport, frequent-flyer, contact, company and payment information.

Access should be role-based.

The employee should not need to share passwords or payment credentials with the travel arranger.

When an employee leaves, profile access and company permissions need to be removed.

Corporate reporting should separate fare, tax, fee, refund and unused ticket.

Regional travel ecosystem

NusaTrip has expanded beyond the original Indonesian OTA through a regional acquisition strategy.

Securities filings identify subsidiaries and businesses in:

• Indonesia;
• Singapore;
• Malaysia;
• Vietnam;
• China;
• and the United States holding structure.

The group acquired Mekong Leisure Travel Company Limited and Vietnam International Travel and Service Joint Stock Company.

In May 2025, the group added Nusatrip Technology (Beijing) Co., Ltd.

The listed company describes itself as an Asia-focused travel ecosystem.

A broad geographic group does not mean every brand uses the same booking engine, licence, supplier agreement or consumer terms.

Travellers must use the country-specific website and confirm the contracting entity.

Nasdaq listing

NusaTrip Incorporated began trading on Nasdaq under NUTR in August 2025.

The initial public offering created a separate listed travel-technology company rather than leaving the travel group solely inside Society Pass.

Listed-company status provides:

• prospectus;
• quarterly reports;
• annual reports;
• material disclosures;
• ownership information;
• and financial statements.

It does not guarantee that every consumer booking will be fulfilled or refunded without delay.

A listed parent can still have supplier, technology, liquidity, cybersecurity and market risks.

Major corporate users should review current filings for:

• revenue concentration;
• cash;
• losses;
• related-party transactions;
• supplier dependency;
• and risk factors.

UKMS should link the investor-relations site but should not turn promotional investor metrics into unqualified operational facts.

Group metrics

NusaTrip’s investor-relations website reports strong 2025 booking and revenue growth.

Those figures are group-level and self-reported through corporate investor communications.

They should not be used as:

• Indonesian market share;
• current 2026 performance;
• profitability guarantee;
• or evidence that every subsidiary is growing.

Gross booking value is not the same as revenue.

Revenue is not the same as gross profit.

A path to profitability is not actual profitability.

The final UKMS page should use SEC filings for audited or reviewed figures and clearly identify the period.

Do not combine NUTR and SOPA financials without understanding the ownership structure.

PT Tunas Sukses Mandiri

PT Tunas Sukses Mandiri is the Indonesian company displayed on the current NusaTrip website.

A 2022 acquisition agreement listed its registered office at EightyEight@Kasablanka, Jakarta Selatan.

Current registered and operating addresses need confirmation because corporate offices can change.

Securities filings describe the company as engaged in online ticketing and reservation.

PT Tunas Sukses Mandiri was established in February 2010 according to a 2026 Society Pass filing.

NusaTrip’s consumer history is sometimes described as beginning in 2013 or 2015 depending whether the source refers to the OTA launch, group company or international structure.

UKMS should not force one founding year without explaining the distinction.

IATA accreditation

NusaTrip has repeatedly stated that it was the first Indonesian online travel agent to receive International Air Transport Association accreditation.

The claim also appears in securities filings and corporate communications.

IATA accreditation can provide access to airline inventory and ticketing systems.

It does not mean:

• IATA guarantees the OTA;
• every airline has a direct contract;
• every hotel is accredited;
• or every refund is controlled by NusaTrip.

Accreditation status, number and entity should be checked in the current IATA directory.

A historical accreditation claim can become outdated if entity, office, licence or status changes.

The UKMS page should label the claim Confirmed through company and filing sources but still request current directory verification.

Payment

The NusaTrip website displays multiple Indonesian bank and payment logos.

The exact payment methods shown can include transfer, cards, virtual accounts, instalment or other local methods depending booking and time.

A traveller should verify:

• merchant name;
• amount;
• currency;
• fee;
• expiry;
• and payment status.

Do not send payment to a personal account.

When payment fails but funds are debited, keep the bank reference and booking code.

A refund can be returned to the original method or another verified method according to provider rules.

Foreign-currency bookings can create exchange-rate differences.

Card issuers may apply international, conversion or instalment charges.

NusaTrip is not automatically the licensed issuer of each payment instrument.

Fraud prevention

Travel brands are frequently impersonated through fake tickets, discounted fares, WhatsApp accounts and payment links.

Users should access the official nusatrip.com domain.

Do not share:

• OTP;
• password;
• full card details;
• remote access;
• or account recovery codes.

Verify an unusually cheap ticket through the airline after issuance.

A booking confirmation without a valid e-ticket number can be fraudulent or incomplete.

Corporate users should require approved domains and callback verification for bank-account changes.

NusaTrip should maintain a public anti-fraud page and list official support channels.

The profile did not verify all current customer-service phone numbers and therefore should not reproduce numbers from search snippets without checking the live site.

Refunds

Refunds can involve the airline or hotel, NusaTrip, a payment gateway and a bank.

The customer needs to know:

• request date;
• approval status;
• supplier deduction;
• agency fee;
• refund amount;
• and expected processing period.

An airline approving a refund does not mean the card or bank has posted it immediately.

A non-refundable service may still qualify for refund when the supplier cancels, subject to applicable law and contract.

Partial use of a ticket can change the calculation.

Credit-shell, voucher and cash refund are different remedies.

The traveller should obtain a written breakdown.

For corporate travel, unused-ticket tracking is important.

Privacy

The NusaTrip website provides a Privacy Policy link and uses Google reCAPTCHA.

Travel-data processing can include:

• name;
• date of birth;
• gender;
• contact;
• passport;
• itinerary;
• hotel;
• airline;
• payment;
• device;
• cookies;
• and support communication.

International travel requires data sharing with airlines, hotels, immigration-related systems, global distribution systems, foreign suppliers and payment processors.

The Indonesian operator is part of a cross-border group.

The privacy notice should explain:

• controller;
• processors;
• countries;
• retention;
• marketing;
• access;
• correction;
• deletion;
• and incident notification.

The extracted search result did not expose a complete 2026 policy text, so detailed privacy compliance remains V1.

Corporate customers need a data-processing agreement.

Technology and security

An OTA depends on:

• booking engine;
• supplier API;
• payment;
• database;
• email;
• mobile web;
• and customer support.

System failure can produce duplicate, pending or unissued bookings.

Enterprise diligence should ask for:

• encryption;
• MFA;
• logging;
• vulnerability management;
• penetration testing;
• backup;
• RTO;
• RPO;
• and breach response.

PCI-related responsibility needs clarity for card payments.

NusaTrip’s expansion through acquisitions also creates integration and inherited-system risk.

The profile did not verify a current ISO 27001 or PCI DSS certificate in the Indonesian operator’s name.

Do not infer security certification from Nasdaq listing or IATA accreditation.

Customer support

OTA support is especially important during schedule changes, missed flights, hotel problems and refunds.

The user should keep:

• booking code;
• e-ticket;
• supplier confirmation;
• payment reference;
• and case number.

Urgent support should distinguish between operational emergency and refund administration.

For a flight departing soon, contact the airline as well.

For a hotel check-in dispute, ask the hotel to record the case while contacting NusaTrip.

Corporate customers need 24-hour or after-hours arrangements if promised in contract.

The public profile reviewed did not establish a universal service-level commitment for response time.

Latest activity

The NusaTrip website was active in July 2026 and displayed copyright 2026.

The investor-relations website was current in 2026.

The group completed its Nasdaq IPO in August 2025 and continued filing with the United States Securities and Exchange Commission.

The platform still marketed flight and hotel inventory.

These signals support active status.

They do not prove every route, supplier, payment method, country site or mobile app is functioning equally.

Questions before booking or partnering

1. Is PT Tunas Sukses Mandiri the contracting entity for this booking?
2. Has the airline ticket been issued and verified?
3. What fare rule applies?
4. What is the hotel cancellation deadline and local time?
5. Which supplier provides the room?
6. What fees apply to changes or refunds?
7. What is the expected refund workflow?
8. Is the IATA accreditation current and in which entity’s name?
9. Which payment provider processes the transaction?
10. Which group companies and overseas suppliers receive personal data?
11. What security certifications and incident commitments exist?
12. How are corporate profiles, reports and unused tickets exported at termination?

Verification status and limitations

Confirmed:

• PT Tunas Sukses Mandiri is shown on the current NusaTrip website.
• NusaTrip provides flight and hotel reservation services.
• NusaTrip Incorporated is Nasdaq-listed under NUTR.
• Nusatrip International Pte. Ltd. controls 99.96 percent of PT Tunas Sukses Mandiri according to filings.
• Society Pass was disclosed as the ultimate holding company in the relevant filing structure.
• The group includes entities in Indonesia, Singapore, Malaysia, Vietnam, China and the United States.
• Website and investor-relations channels were active in 2026.

Self-reported or filing-based company claims:

• More than five hundred airlines.
• Large global hotel inventory.
• First Indonesian OTA to receive IATA accreditation.
• 2025 booking and revenue growth.
• Asia-focused regional scale.

Unverified:

• Current IATA directory status and number.
• Indonesian travel licences, PSE, payment partners, refund metrics, supplier dispute rate, current app quality, ISO or PCI certification, security incidents and current profitability.
• Current registered office of PT Tunas Sukses Mandiri.
• Exact consumer data-controller map across the group.

Decision summary

NusaTrip is an established Indonesian OTA that now sits inside a Nasdaq-listed regional travel group.

Its value lies in airline and hotel distribution, regional reach, corporate travel and public-company disclosure.

Its main risks are fare and supplier dependency, refund complexity, cross-border data, group-entity clarity and the difference between group investor metrics and Indonesian customer experience.

NusaTrip is not classified as an UMKM. Its more accurate position is an online travel agency and listed regional travel-technology ecosystem.

SOURCE REGISTER

NTR-01

Title: NusaTrip Website Publisher: PT Tunas Sukses Mandiri URL: https://nusatrip.com/ Observed: 31 July 2026 Used for: Current operator, flight and hotel platform, payment logos, privacy link and active status. Limitation: Dynamic product and limited extracted legal detail.

NTR-02

Title: About NusaTrip Publisher: NusaTrip URL: https://www.nusatrip.com/sg/page/about Observed: 31 July 2026 Used for: OTA role, airline and hotel inventory claims. Limitation: Company-published and regional page.

NTR-03

Title: NusaTrip Incorporated Prospectus Publisher: United States Securities and Exchange Commission URL: https://www.sec.gov/Archives/edgar/data/2006468/000164117225024294/form424b4.htm Published: 2025 Observed: 31 July 2026 Used for: Group structure, PT Tunas Sukses Mandiri ownership, reorganisation, risks and business. Limitation: Public-offering document with period-specific information.

NTR-04

Title: NusaTrip Incorporated Quarterly Report Publisher: United States Securities and Exchange Commission URL: https://www.sec.gov/Archives/edgar/data/2006468/000164117225025984/form10-q.htm Published: 2025 Observed: 31 July 2026 Used for: Subsidiaries and acquisition of the Beijing technology entity. Limitation: Financial period is not full-year 2026.

NTR-05

Title: NusaTrip Investor Relations Publisher: NusaTrip Incorporated URL: https://nusatripir.com/ Observed: 31 July 2026 Used for: Nasdaq ticker, current investor positioning and 2025 growth claims. Limitation: Investor marketing metrics require filing reconciliation.

NTR-06

Title: IPO Closing Publisher: NusaTrip Incorporated / public release URL: https://natlawreview.com/press-releases/nusatrip-incorporated-announces-closing-initial-public-offering Published: August 2025 Observed: 31 July 2026 Used for: IPO and listed status. Limitation: Company press release.

NTR-07

Title: Subsidiaries Publisher: United States Securities and Exchange Commission URL: https://www.sec.gov/Archives/edgar/data/1817511/000121390025032266/ea023722201ex21-1_society.htm Published: 2025 Observed: 31 July 2026 Used for: Group entity names and jurisdictions. Limitation: Society Pass exhibit and ownership can change.

QA NOTES

Duplicate status: NusaTrip, PT Tunas Sukses Mandiri, NusaTrip Incorporated, Nusatrip International, NusaTrip Singapore, NusaTrip Malaysia and acquired agencies require separate legal nodes. Conflict status: High group-entity, supplier, refund, cross-border privacy and investor-metric risk. Missing data: Current IATA accreditation, licences, PSE, payments, refund performance, security certificates, incidents and 2026 financial position. Publish status: Draft.