TIKET.COM: ONLINE TRAVEL AGENCY UNTUK PESAWAT, HOTEL, KERETA, WHOOSH, BUS, MOBIL, EVENT, AKTIVITAS, DAN CORPORATE TRAVEL

tiket.com is an Indonesian online travel agency operated by PT Global Tiket Network.

The platform was launched in 2011 and remains active in July 2026. Its website and application offer flights, hotels, villas and apartments, trains, Whoosh high-speed rail, buses and shuttles, car rental, airport transfer, events, attractions, tours and activities.

PT Global Digital Niaga Tbk’s 2025 annual report identifies tiket.com as the group’s OTA business operated by subsidiary PT Global Tiket Network.

The same report defines Blibli Tiket as an integrated omnichannel ecosystem comprising Blibli, tiket.com, Ranch Market and Dekoruma.

The legal mapping should therefore separate:

• tiket.com as the consumer-facing travel brand;
• PT Global Tiket Network as the Indonesian operating entity;
• PT Global Digital Niaga Tbk as the listed parent;
• Blibli Tiket as the integrated ecosystem;
• BlibliPay and Blibli Tiket Rewards as connected services;
• Indodana Finance and other financial partners as separate regulated providers;
• and airlines, hotels, railway operators, bus companies, attractions, event organisers and car-rental suppliers as independent service providers.

tiket.com is not an airline, hotel, train operator, venue owner, bus operator, car-rental fleet owner, insurer or lender merely because those products appear in the app.

General marketplace role

The General Terms and Conditions explain that bookings can involve third-party suppliers.

The supplier provides or operates the underlying travel product, while tiket.com provides the platform, booking, payment facilitation, voucher or ticket distribution, customer support and other intermediary functions.

This distinction is important when a traveller experiences:

• flight cancellation;
• hotel overbooking;
• train disruption;
• venue cancellation;
• attraction closure;
• unavailable rental vehicle;
• or a refund delay.

The traveller may need assistance from both tiket.com and the supplier.

A confirmed order should include an e-ticket, voucher, booking code or another valid confirmation.

A successful payment screen alone should not be treated as proof that every supplier has confirmed the service.

Flights

tiket.com provides domestic and international flight booking.

Travellers need to verify:

• passenger name;
• departure and arrival airport;
• flight number;
• date;
• baggage;
• fare class;
• transit;
• reschedule;
• refund;
• and no-show conditions.

The passenger name must match the identity or passport used for travel.

Airfares are dynamic and may change before ticket issuance.

A payment request can be received while the system is still confirming inventory.

The traveller should verify the airline booking reference and e-ticket number.

Airline conditions of carriage remain applicable.

A flight schedule can change because of weather, airport, crew, aircraft, technical, airspace or regulatory factors outside the OTA’s control.

For international flights, the traveller remains responsible for passport validity, visa, transit visa, vaccination, return-ticket and immigration requirements.

Flight reschedule and refund

Reschedule and refund eligibility follow the airline fare rules and the product terms shown at booking.

A promotional fare can be:

• non-refundable;
• non-changeable;
• subject to airline fee;
• subject to fare difference;
• or restricted by deadline.

A supplier-approved refund may still take time to reach the traveller’s original payment method.

The process can involve tiket.com, airline, payment gateway, bank and card issuer.

The traveller should request a breakdown of:

• refundable fare;
• taxes;
• airline fee;
• tiket.com service fee;
• payment fee;
• and expected timeline.

A refund voucher or loyalty point is not identical to cash.

Travellers should not accept an alternative refund without understanding expiration, transferability and eligible products.

Hotels, villas and apartments

tiket.com provides accommodation booking for hotels, villas, apartments and other temporary stays.

The user should review:

• property name and address;
• room type;
• bed;
• occupancy;
• meal;
• tax;
• service charge;
• deposit;
• check-in;
• check-out;
• cancellation;
• and special requests.

Accommodation inventory may be supplied directly by the property or through a distributor.

Photos can represent a room category rather than the exact room.

Special requests such as connecting rooms, smoking preference, high floor, early check-in and late check-out are not guaranteed unless confirmed.

The property can request an identity document and security deposit.

For an important stay, the guest should contact the property before arrival and ensure the voucher is recognised.

Accommodation cancellation

Accommodation rates can be refundable, partially refundable or non-refundable.

A free-cancellation deadline often uses the property’s local time.

A no-show can result in a full charge.

If the property cannot honour the booking, the traveller should ask:

• whether the issue is supplier or platform related;
• whether a comparable replacement is offered;
• who pays any price difference;
• and when a refund will be processed.

A “pay at hotel” or “pay later” accommodation feature can still require a valid card or another guarantee.

If the guaranteed card cannot be charged, the booking may be cancelled according to the product terms.

The traveller should save the booking page and cancellation conditions at the time of purchase.

Train and Whoosh

tiket.com offers conventional train tickets and Whoosh high-speed rail.

Passengers need to check:

• station;
• date;
• departure time;
• passenger identity;
• class;
• seat;
• check-in;
• boarding;
• and baggage.

Stations can have similar names, and a city can have multiple stations.

The railway operator controls schedule, operational changes and boarding rules.

The traveller must follow the operator’s identity requirements.

For conventional trains, the site provides guidance that boarding passes can be printed or accessed according to operator policy.

Whoosh products can have separate terms for station, feeder, ticket modification and check-in.

The OTA can distribute the ticket, but it does not operate the train.

Bus and shuttle

tiket.com offers bus and shuttle inventory from third-party operators.

The traveller needs to inspect:

• terminal or pickup point;
• operator;
• vehicle class;
• seat;
• baggage;
• departure time;
• and refund policy.

A bus pickup point can be an operator office, terminal, pool, hotel or roadside location.

The user should arrive early and verify the operator’s contact.

Traffic, weather, road closure and vehicle problems can affect arrival.

A displayed duration is an estimate.

The platform should show whether the product is a bus, minibus, shuttle or travel service.

The operator remains responsible for the vehicle and driver.

Car rental with driver

Car rental can be provided with or without a driver depending the product.

A rental with driver needs clear information about:

• vehicle;
• driver;
• fuel;
• toll;
• parking;
• overtime;
• operating area;
• pickup;
• and replacement.

The public partner-information page states that inclusions can vary, including whether driver, fuel, insurance, delivery and pickup are included.

The user should not rely on a general “car rental” label.

A vehicle can be substituted subject to supplier policy.

Airport transfer and city rental can have different waiting and cancellation rules.

For group travel, luggage capacity matters as much as passenger capacity.

Car rental without driver

The FAQ states that a driverless rental can require verification and documents such as identity and a valid driving licence.

The supplier can reject the booking if the renter does not pass verification.

The renter is responsible for the vehicle during the rental period according to the supplier and platform terms.

The user should inspect:

• vehicle condition;
• fuel;
• mileage;
• deposit;
• insurance;
• excess;
• traffic fines;
• and return condition.

A refund after failed verification does not automatically include compensation for alternative transport.

The traveller should not book a driverless rental without understanding the security deposit and insurance excess.

Vehicle damage documentation should be made at pickup and return.

Events

tiket.com sells tickets for concerts, exhibitions, sports, festivals and other events.

An event ticket is subject to the organiser’s terms.

The user needs to review:

• date;
• venue;
• seat or zone;
• age;
• identity;
• entry rule;
• prohibited items;
• ticket transfer;
• and refund.

The event organiser can postpone, relocate or cancel the event.

A ticket purchased through the OTA does not make tiket.com the event producer unless explicitly stated.

QR codes and e-tickets should not be shared publicly.

A screenshot can be copied and misused.

The customer should use the official app or ticket-delivery channel.

Refunds for cancelled events can depend on the organiser’s instruction and the payment method.

To Dos, attractions and activities

The To Dos catalogue includes attractions, tours, activities and travel essentials.

The user should identify the actual operator.

Products can include:

• theme parks;
• museums;
• tours;
• classes;
• transport;
• spa;
• performances;
• and destination activities.

Each product has different:

• opening hours;
• session;
• age;
• quota;
• redemption;
• weather;
• cancellation;
• and safety.

A product rating is not a licence or safety certificate.

Weather-dependent tours can be rescheduled or cancelled.

A third-party operator can require a separate waiver.

The traveller should read the exact product terms before payment.

Group Booking

tiket.com provides a Group Booking service for flights, accommodation, trains, car rental, transfer, attractions and events.

The public page states that a group request generally starts from at least ten passengers or rooms.

Group pricing is sent by an official group-booking email.

Payment is directed to a bank account under PT Global Tiket Network.

The buyer should confirm:

• name list;
• deposit;
• ticketing deadline;
• rooming list;
• change;
• cancellation;
• and balance.

A group fare can have stricter terms than an individual fare.

The group coordinator should not collect more personal data than necessary.

Corporate and group bookings should use an authorised company account and official invoice.

tiket.com for Corporate

tiket.com for Corporate is a travel-management system for companies in Indonesia.

The platform supports:

• booking;
• employee access;
• travel policy;
• approval;
• corporate billing;
• reporting;
• and transaction visibility.

The public page states that corporate users can access all tiket.com products, including flights, hotels, trains, car rental and To Dos.

Employees can use a request-approval flow rather than paying personally.

The company needs to define:

• administrator;
• traveller;
• approver;
• finance user;
• budget;
• policy;
• and cost centre.

Corporate Billing means the employee does not necessarily pay upfront, but the company remains liable according to the corporate agreement.

A company should request service-level, credit, dispute, refund, unused-ticket and after-hours support terms.

Account security

The general terms allow account suspension or transaction cancellation when misuse, fraud, inaccurate information or policy violations are detected.

Users should protect:

• password;
• OTP;
• email;
• phone;
• booking code;
• and payment information.

The Blibli Tiket ecosystem can support account matching or merging across services.

A shared ecosystem can improve convenience, but it also expands the consequences of a compromised account.

Users should understand which services are linked.

When a phone number changes, the account should be updated promptly.

A recycled number can create access risk.

Do not share booking identifiers on public social media.

Blibli Tiket Rewards

tiket.com uses Blibli Tiket Rewards, including points and membership benefits.

The current site also links tiket Elite Rewards terms.

Points are promotional and loyalty assets, not bank deposits.

Users should check:

• earning;
• qualifying products;
• expiration;
• refund impact;
• tier;
• redemption;
• account suspension;
• and programme changes.

A promotion can award additional points rather than cash.

The benefit’s real value depends on eligible products and expiration.

When a transaction is refunded, points can be reversed.

Account matching with Blibli can affect one ecosystem profile.

Users should export or record balances before closing or merging an account.

BlibliPay

BlibliPay is integrated into the ecosystem through separate terms.

The page states that tiket.com is managed by PT Global Tiket Network, while BlibliPay is an information-system and loyalty service developed within the connected ecosystem.

Users should not assume PT Global Tiket Network is the licensed issuer of every stored-value or payment function.

The payment entity and partner must be identified through the applicable terms.

Users need to understand:

• top-up;
• refund;
• withdrawal;
• points;
• balance;
• and account closure.

A platform balance is not automatically covered like a bank deposit.

Do not retain an unnecessary balance without understanding the terms.

PayLater

tiket.com offers Blibli Tiket PayLater through Indodana Finance under a separate product agreement.

The PayLater terms state that personal data can be processed and disclosed to validate data between tiket.com and Indodana Finance and to detect fraud.

PT Global Tiket Network is not the financing company.

Users should verify:

• lender;
• licence;
• limit;
• interest;
• fee;
• tenor;
• late charge;
• collection;
• and credit reporting.

A cancelled trip does not automatically extinguish financing obligations.

The borrower may still need to settle or wait for a refund to be applied.

The total financing cost should be compared with the travel benefit.

Do not use a travel promotion as the sole reason to take credit.

Installments

tiket.com offers card-installment programmes for eligible products.

The 2026 instalment page states a programme period from 1 January to 31 December 2026 for flights, accommodation, events and car rental, subject to bank and product conditions.

A zero-percent instalment can still involve:

• administration;
• conversion;
• minimum transaction;
• quota;
• or card-issuer terms.

The bank is the card issuer and credit provider.

A refund can take time to reconcile with the instalment.

The user should review the card statement.

The merchant and bank can have different dispute procedures.

Promotional periods and participating banks can change.

Protection

tiket.com links a Protection service and product-specific protection terms.

Protection can include travel-related insurance or assistance depending the product.

The user should identify:

• insurer;
• broker;
• policyholder;
• beneficiary;
• premium;
• coverage;
• exclusions;
• deductible;
• and claim procedure.

The OTA is not necessarily the insurer.

Protection for flight, accommodation, event or rental can be different.

A policy can exclude pre-existing conditions, high-risk activities, late filing or non-covered cancellation causes.

The user should download the certificate and policy wording.

Marketing labels such as “protected” should not be interpreted as unlimited reimbursement.

Privacy Notice

The current Privacy Policy identifies PT Global Tiket Network and carries copyright 2011–2026.

The notice explains collection, use, disclosure, storage and protection of personal data.

Travel data can include:

• identity;
• contact;
• passenger details;
• government identification;
• booking;
• payment;
• location;
• device;
• cookies;
• communications;
• and loyalty data.

Data can be shared with suppliers, payment providers, group companies, fraud-prevention partners, authorities and other service providers as necessary.

International travel can require cross-border transfers.

The traveller who books for another person is responsible for providing that person’s data lawfully.

Corporate customers need a data-processing agreement and access controls.

Blibli Tiket ecosystem privacy

Account matching and rewards can connect travel, commerce and other ecosystem services.

This increases the importance of:

• purpose limitation;
• consent;
• data-sharing transparency;
• and account recovery.

Users should know whether shopping and travel behaviour are combined for personalisation, fraud control or marketing.

The privacy notice should identify group recipients and data-retention periods.

An account used by a family or office should not be shared through one password.

Corporate traveller data should remain separate from personal loyalty activity where required.

The group’s listed-company reports can provide governance context, but they do not replace the user privacy notice.

Security and fraud

The site displays payment-security marks and uses standard online-payment controls.

Users should access only the official tiket.com domain and application.

Fraud risks include:

• fake customer service;
• cheap-ticket offers;
• fake refund links;
• remote-access requests;
• OTP theft;
• and personal bank accounts.

Official group-booking transfers are made to PT Global Tiket Network according to the official page.

Any bank-account change should be confirmed through the live website and official support.

Travellers should verify issued flight tickets with the airline.

The profile did not verify a current entity-specific ISO 27001 or PCI DSS certificate.

Payment logos are not the same as a public security audit.

Supplier accuracy

The terms and marketplace structure mean much product information is supplied by partners.

A hotel, activity, rental, event or transport listing can become outdated.

The user should not rely solely on:

• rating;
• photo;
• label;
• star;
• award;
• or promotion.

The supplier should be contacted when a service is critical.

A special request is not guaranteed.

The platform can assist in liaison but cannot always determine the supplier’s final policy.

The final price and specific terms shown before payment are more important than a homepage headline.

Lowest-price guarantee

tiket.com promotes a lowest-price guarantee for eligible products.

A successful claim depends on specific comparison conditions, timing, evidence, product equivalence and exclusions.

The guarantee is a promotional programme, not a statement that every search result is always the cheapest.

The user should read:

• eligible product;
• comparison site;
• room or fare equivalence;
• tax;
• membership price;
• currency;
• and submission deadline.

A private, corporate, package or loyalty price may not qualify as comparison evidence.

Compensation can be a voucher or another programme benefit rather than cash.

The exact terms should be saved before purchase.

Partner programmes and government branding

The website displays Wonderful Indonesia as an official partner of the Ministry of Tourism.

This indicates a partnership or co-branding relationship.

It does not mean the government owns, licenses or guarantees every transaction.

The website also displays IATA and award logos.

IATA accreditation, award or government partnership should be verified for:

• entity;
• period;
• scope;
• and current status.

An award does not replace supplier diligence.

The UKMS knowledge graph should map partnership and accreditation separately from legal ownership.

Current group status

PT Global Digital Niaga Tbk’s 2025 Annual Report, published in 2026, identifies PT Global Tiket Network as the tiket.com operator.

The April 2026 information disclosure also lists PT Global Tiket Network and international Tiket entities among group subsidiaries.

This provides strong current group evidence.

The consumer business remains active with 2026 copyright, current corporate service, instalments and product inventory.

The group’s annual-report metrics are consolidated.

They should not be used as stand-alone tiket.com market share or profitability without segment analysis.

Questions before booking or contracting

1. Is PT Global Tiket Network the contracting and invoicing entity?
2. Which supplier actually provides the product?
3. Has the flight, hotel, train, event or activity been confirmed?
4. What product-specific cancellation rule applies?
5. What agency, payment or service fee applies?
6. What is the refund method and expected workflow?
7. Is PayLater a separate financing contract?
8. What protection policy and insurer apply?
9. How do Blibli Tiket points and account matching affect the transaction?
10. Which group companies and suppliers receive personal data?
11. What support and escalation apply to corporate travel?
12. How are reports, credits, unused tickets and data exported at account closure?

Verification status and limitations

Confirmed:

• PT Global Tiket Network is the tiket.com operator.
• PT Global Tiket Network is a subsidiary of PT Global Digital Niaga Tbk.
• tiket.com is part of the Blibli Tiket ecosystem.
• Current products include flights, hotels, villas and apartments, trains, Whoosh, buses, car rental, events and activities.
• tiket.com for Corporate is active in 2026.
• General Terms and Privacy Policy are active with 2026 copyright.
• Group Booking uses PT Global Tiket Network’s bank account.
• PayLater is provided under separate Indodana Finance terms.
• BlibliPay and Blibli Tiket Rewards have separate connected terms.

Self-reported:

• Market position and product breadth.
• Lowest-price guarantee benefits.
• Corporate efficiency and visibility.
• Security, convenience, awards and service quality.
• Supplier and inventory scale.

Unverified:

• Current IATA accreditation details.
• All travel and PSE licences.
• Insurer and claim metrics for every Protection product.
• PayLater approval and collection outcomes.
• Actual refund turnaround, supplier-dispute rate and customer-service SLA.
• Entity-specific ISO, PCI or cybersecurity certifications.
• Current profitability and market share attributable solely to tiket.com.

Decision summary

tiket.com is one of Indonesia’s broadest travel marketplaces and is backed by a listed omnichannel group.

Its strengths are product breadth, corporate tooling, ecosystem integration, group booking and multiple payment options.

Its main risks are supplier-dependent fulfilment, product-specific refund rules, linked-account and loyalty complexity, financial-product separation and cross-ecosystem data sharing.

tiket.com is not classified as an UMKM. Its more accurate position is a large Indonesian online travel agency within the Blibli Tiket ecosystem.

SOURCE REGISTER

TKT-01

Title: tiket.com Homepage Publisher: PT Global Tiket Network URL: https://www.tiket.com/en-us Observed: 31 July 2026 Used for: Current products, contact, partner marks and active status. Limitation: Dynamic inventory and marketing claims.

TKT-02

Title: About tiket.com Publisher: PT Global Tiket Network URL: https://www.tiket.com/en-us/info/about-us Observed: 31 July 2026 Used for: Company positioning and product breadth. Limitation: Company-published.

TKT-03

Title: General Terms and Conditions Publisher: PT Global Tiket Network URL: https://www.tiket.com/en-us/info/tos Observed: 31 July 2026 Used for: Booking, supplier, payment, cancellation, account and product framework. Limitation: Product and supplier terms also apply.

TKT-04

Title: Privacy Policy Publisher: PT Global Tiket Network URL: https://www.tiket.com/en-us/info/privacy-policy Observed: 31 July 2026 Used for: Operator, data processing, protection and active 2026 legal framework. Limitation: Enterprise data map requires DPA.

TKT-05

Title: tiket.com for Corporate Publisher: PT Global Tiket Network URL: https://www.tiket.com/en-us/corporate Observed: 31 July 2026 Used for: Corporate travel, approval, billing, policy, reporting and products. Limitation: Contract pricing and SLA require proposal.

TKT-06

Title: Group Booking Publisher: PT Global Tiket Network URL: https://www.tiket.com/en-us/group-booking Observed: 31 July 2026 Used for: Ten-person or room minimum, products and PT Global Tiket Network payment account. Limitation: Group-specific quotation controls.

TKT-07

Title: BlibliPay Terms Publisher: tiket.com / BlibliPay URL: https://www.tiket.com/en-us/info/bliblipay-terms-and-conditions Observed: 31 July 2026 Used for: Connected payment and loyalty ecosystem. Limitation: Responsible financial entity must be checked by feature.

TKT-08

Title: Blibli Tiket PayLater Terms Publisher: tiket.com / Indodana Finance URL: https://www.tiket.com/en-us/info/blibli-tiket-paylater-tnc Observed: 31 July 2026 Used for: Separate lender, data validation and fraud controls. Limitation: Financing agreement and OJK disclosures control.

TKT-09

Title: Annual Report 2025 Publisher: PT Global Digital Niaga Tbk URL: https://asset-about.blibli.com/2026/04/Laporan-Tahunan-2025-PT-Global-Digital-Niaga-Tbk.pdf Published: April 2026 Observed: 31 July 2026 Used for: PT Global Tiket Network subsidiary and Blibli Tiket ecosystem definition. Limitation: Consolidated group report.

TKT-10

Title: 2026 Information Disclosure Publisher: PT Global Digital Niaga Tbk URL: https://asset-about.blibli.com/2026/04/Information-Disclosure-PMTHMETD-Apr-2026.pdf Published: 28 April 2026 Observed: 31 July 2026 Used for: Current group subsidiary list. Limitation: Corporate-action document, not consumer terms.

QA NOTES

Duplicate status: tiket.com, PT Global Tiket Network, PT Global Digital Niaga Tbk, Blibli Tiket, BlibliPay, rewards, Corporate, Group Booking and Protection require product/group mapping. Conflict status: High supplier, refund, financial-product, loyalty, linked-account and privacy risk. Missing data: Current accreditations, licences, insurer map, refund metrics, SLA, security certifications, incidents and standalone financial performance. Publish status: Draft.